Managed Services
Managed Services
Managed Service Offerings
Our Managed Services Team help to manage your on-premises or cloud SharePoint and Office 365 environments moreover it also saves the managed service cost up to 30 to 40 %. Our team pro-actively monitors, maintains and manages your digital environment to maintain high levels of efficacy and production in the workplace.
Offerings
SLA Driven Support Services customized to each customer’s specific needs
24/7 support available
Flexible hours of operation; US, Europe, AsiaPac, Middle East time zones covered
Dedicated teams for each customer
DB Managed Services
ICS provides Database, Data warehouse, and Business Intelligence (BI) administration and support services for Microsoft SQL Server, Oracle Database, and Oracle EBusiness Suite.
Data Modeling of Database and Data warehouse
Building BI solutions that analyze, predict, & improve product performance
High Availability, Load Balancing, and Replication
Performance tuning and Memory Optimization
Disaster Recovery (DR), Backup and Restore
Security Enhancements
Azure and AWS Cloud Support
Application Managed Services
ICS provides application platform management of SharePoint, Office 365, Dynamics 365, .NET, ServiceNow both on-premise & in the cloud.
Implementation, Upgrades, and Migrations
Proactive monitoring of configurations and security settings
Proactive and reactive monitoring of application & database configurations
Application enhancements (Minor < 40hours)
Application bug & issue fixing
Cloud/Infra Managed as Service
ICS provides 24/7 cloud & infrastructure monitoring, administration and support services. We provide support for Azure, AWS cloud platforms and Windows & Linux administration.
Cloud Administration, Readiness Assessments and Optimization
Operating System Administration
Automated Infrastructure Provisioning
Firewall Management, and Global Load Balancing
Data Backup, Recovery & DR
Data Storage and Archival
Automation and DevOps Support
Security and Compliance